Shipping and Return Policy

Shipping Policy

You can trust that your order will be quickly processed and safely delivered.

We can ship products anywhere in the United States or Internationally using the shipping method of your choice. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment’s destination. Items in stock will typically ship out of our warehouse in San Diego, California within 1-2 business days.

Shipping Charges

Our shipping charges are determined by the weight of your order and shipping method selected, excluding applicable sales tax for California residents.

International Orders

Some products cannot be shipped to international destinations so please submit a message to us from the Contact Us page if you would like to discuss international ordering options.

RETURN, EXCHANGE POLICY, CANCELLATIONS

Our goal is to ensure your complete satisfaction with your purchase.

Return Policy

If you are dissatisfied with your order for any reason, you can return unopened and unused items in the original package for a prompt refund or exchange. Refunds for items returned within 7 days of the purchase date will be credited in the full amount minus a 15% re-stocking fee and (excluding shipping charges). Any claims for damaged order or missing items must be received within 2 business days of receipt of package.

In case following conditions are not met shadesailoutlet.com reserves the right to refuse the return.

* the items must be returned for refund or exchange within 7 days of original purchase
* items and packaging must be received in new unused and unopened condition
* the original manufacture's packaging must not be damaged
* packaging must include all original items, manuals etc.
* Return Authorization Number must be clearly marked on the shipping box
* return package must include copy the original invoice or sale receipt

Before returning package you need to contact shadesailoutlet.com to receive Return Authorization Number (number to be placed on returning package). You can use the listed e-mail sales@shadesailoutlet.com

If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Please mail your package in a prepaid, insured, traceable method to the address below.

Cancellations

If you would like to cancel your order, you can do so provided that the order has not yet been shipped. If the item you want to cancel has been shipped, the order cannot be canceled. However, you can return the item for a refund. See our Return policy.